Описание книги: CRM was supposed to help businesses better understand their customers and increase efficiency. Yet most companies are not…
Описание книги: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking…
Описание книги: A practical approach to better customer experience through service design Service Design for Business helps you transform your…
Описание книги: From best-selling author Jeffrey J. Fox, how the savvy see opportunity – and capitalize on it Economic downturns…
Описание книги: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping…
Описание книги: In an online and social media world, measurement is the key to success If you can measure your…
Описание книги: Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle…
Описание книги: Praise for Connected CRM “Many books explore the subject of CRM. In this book the ‘m’ is for…
Описание книги: This cutting edge and comprehensive book—with contributions from the star faculty of Cornell University's School of Hotel Administration—offers…
Описание книги: Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering…
Описание книги: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service…
Описание книги: Tips on making your call center a genuine profit center In North America, call centers are a $13…
Описание книги: Об одной из наиболее сложных сфер деятельности – о маркетинге услуг. На практических примерах работы как крупных компаний, таких как Federal Express и Citicorp, так и небольших частных…
Описание книги: В продажах много случайных людей. Сильный, успешный продавец любит свою работу и получает удовольствие не только от комиссионных…
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