Описание книги: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking…
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Описание книги: This cutting edge and comprehensive book—with contributions from the star faculty of Cornell University's School of Hotel Administration—offers…
Описание книги: Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering…
Описание книги: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service…
Описание книги: Tips on making your call center a genuine profit center In North America, call centers are a $13…
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Описание книги: Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking…
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