Описание книги: Praise for Connected CRM “Many books explore the subject of CRM. In this book the ‘m’ is for…
Описание книги: This cutting edge and comprehensive book—with contributions from the star faculty of Cornell University's School of Hotel Administration—offers…
Описание книги: Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering…
Описание книги: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service…
Описание книги: Tips on making your call center a genuine profit center In North America, call centers are a $13…
Описание книги: Об одной из наиболее сложных сфер деятельности – о маркетинге услуг. На практических примерах работы как крупных компаний, таких как Federal Express и Citicorp, так и небольших частных…
Описание книги: Название книги может ввести читателя в заблуждение, поскольку в ней говорится как будто бы только о работе с…
Описание книги: Джон Шоул известен как гуру культуры обслуживания. Он считает, что способность компании зарабатывать деньги зависит от впечатления, которое…
Описание книги: Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking…
Описание книги: A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes…
Описание книги: Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the…
Описание книги: Praise for Chocolates on the Pillow Aren't Enough «Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is…
Описание книги: Praise for Take Their Breath Away «Are you bored? We're so spoiled that when something is merely good…
Описание книги: "I’ve always said that education without execution is just entertainment – and Lior illustrates this beautifully in his…
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