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Measuring User Engagement

Elad Yom-Tov, Heather O’Brien, Mounia Lalmas, Morgan & Claypool Publishers

27 ноября, 2021

Книги

55706407 [Elad Yom Tov, Heather OBrien, Mounia Lalmas, Morgan & Claypool Publishers] Measuring User Engagement

Описание книги:

User engagement refers to the quality of the user experience that emphasizes the positive aspects of interacting with an online application and, in particular, the desire to use that application longer and repeatedly. User engagement is a key concept in the design of online applications (whether for desktop, tablet or mobile), motivated by the observation that successful applications are not just used, but are engaged with. Users invest time, attention, and emotion in their use of technology, and seek to satisfy pragmatic and hedonic needs. Measurement is critical for evaluating whether online applications are able to successfully engage users, and may inform the design of and use of applications. User engagement is a multifaceted, complex phenomenon; this gives rise to a number of potential measurement approaches. Common ways to evaluate user engagement include using self-report measures, e.g., questionnaires; observational methods, e.g. facial expression analysis, speech analysis; neuro-physiological signal processing methods, e.g., respiratory and cardiovascular accelerations and decelerations, muscle spasms; and web analytics, e.g., number of site visits, click depth. These methods represent various trade-offs in terms of the setting (laboratory versus “in the wild''), object of measurement (user behaviour, affect or cognition) and scale of data collected. For instance, small-scale user studies are deep and rich, but limited in terms of generalizability, whereas large-scale web analytic studies are powerful but negate users' motivation and context. The focus of this book is how user engagement is currently being measured and various considerations for its measurement. Our goal is to leave readers with an appreciation of the various ways in which to measure user engagement, and their associated strengths and weaknesses. We emphasize the multifaceted nature of user engagement and the unique contextual constraints that come to bear upon attempts to measure engagement in different settings, and across different user groups and web domains. At the same time, this book advocates for the development of “good'' measures and good measurement practices that will advance the study of user engagement and improve our understanding of this construct, which has become so vital in our wired world.

Table of Contents: Preface / Acknowledgments / Introduction and Scope / Approaches Based on Self-Report Methods / Approaches Based on Physiological Measurements / Approaches Based on Web Analytics / Beyond Desktop, Single Site, and Single Task / Enhancing the Rigor of User Engagement Methods and Measures / Conclusions and Future Research Directions / Bibliography / Authors' Biographies / Index


Constructing Knowledge Art

Simon Buckingham Shum, Al Selvin, Morgan & Claypool Publishers

27 ноября, 2021

Книги

55706391 [Simon Buckingham Shum, Al Selvin, Morgan & Claypool Publishers] Constructing Knowledge Art

Описание книги:

This book is about how people (we refer to them as practitioners) can help guide participants in creating representations of issues or ideas, such as collaborative diagrams, especially in the context of Participatory Design (PD). At its best, such representations can reach a very high level of expressiveness and usefulness, an ideal we refer to as Knowledge Art. Achieving that level requires effective engagement, often aided by facilitators or other practitioners. Most PD research focuses on tools and methods, or on participant experience. The next source of advantage is to better illuminate the role of practitioners-the people working with participants, tools, and methods in service of a project’s larger goals. Just like participants, practitioners experience challenges, interactions, and setbacks, and come up with creative ways to address them while maintaining their stance of service to participants and stakeholders. Our research interest is in understanding what moves and choices practitioners make that either help or hinder participants’ engagement with representations. We present a theoretical framework that looks at these choices from the experiential perspectives of narrative, aesthetics, ethics, sensemaking and improvisation and apply it to five diverse case studies of actual practice.

Table of Contents: Acknowledgments / Introduction / Participatory Design and Representational Practice / Dimensions of Knowledge Art / Case Studies / Discussion and Conclusions / Appendix: Knowledge Art Analytics / Bibliography / Author Biographies


Hardware Malware

Heidelinde Hobel, Adrian Dabrowski, Edgar Weippl, Christian Krieg, Morgan & Claypool Publishers

27 ноября, 2021

Книги

55706351 [Heidelinde Hobel, Adrian Dabrowski, Edgar Weippl, Christian Krieg, Morgan & Claypool Publishers] Hardware Malware

Описание книги:

In our digital world, integrated circuits are present in nearly every moment of our daily life. Even when using the coffee machine in the morning, or driving our car to work, we interact with integrated circuits. The increasing spread of information technology in virtually all areas of life in the industrialized world offers a broad range of attack vectors. So far, mainly software-based attacks have been considered and investigated, while hardware-based attacks have attracted comparatively little interest. The design and production process of integrated circuits is mostly decentralized due to financial and logistical reasons. Therefore, a high level of trust has to be established between the parties involved in the hardware development lifecycle. During the complex production chain, malicious attackers can insert non-specified functionality by exploiting untrusted processes and backdoors. This work deals with the ways in which such hidden, non-specified functionality can be introduced into hardware systems. After briefly outlining the development and production process of hardware systems, we systematically describe a new type of threat, the hardware Trojan. We provide a historical overview of the development of research activities in this field to show the growing interest of international research in this topic. Current work is considered in more detail. We discuss the components that make up a hardware Trojan as well as the parameters that are relevant for an attack. Furthermore, we describe current approaches for detecting, localizing, and avoiding hardware Trojans to combat them effectively. Moreover, this work develops a comprehensive taxonomy of countermeasures and explains in detail how specific problems are solved. In a final step, we provide an overview of related work and offer an outlook on further research in this field.


Mobile Interactions in Context

Jesper Kjeldskov, Morgan & Claypool Publishers

27 ноября, 2021

Книги

55706259 [Jesper Kjeldskov, Morgan & Claypool Publishers] Mobile Interactions in Context

Описание книги:

This book presents a contextual approach to designing contemporary interactive mobile computer systems as integral parts of ubiquitous computing environments. Interactive mobile systems, services, and devices have become functional design objects that we care deeply about. Although their look, feel, and features impact our everyday lives as we orchestrate them in concert with a plethora of other computing technologies, these artifacts are not well understood or created through traditional methods of user-centered design and usability engineering. Contrary to more traditional IT artifacts, they constitute holistic user experiences of value and pleasure that require careful attention to the variety, complexity, and dynamics of their usage. Hence, the design of mobile interactions proposed in this book transcends existing approaches by using the ensemble of form and context as its central unit of analysis. As such, it promotes a designerly way of achieving convergence between form and context through a contextually grounded, wholeness sensitive, and continually unfolding process of design.


Translating Euclid

Gerry Stahl, Morgan & Claypool Publishers

27 ноября, 2021

Книги

55705927 [Gerry Stahl, Morgan & Claypool Publishers] Translating Euclid

Описание книги:

Translating Euclid reports on an effort to transform geometry for students from a stylus-and-clay-tablet corpus of historical theorems to a stimulating computer-supported collaborative-learning inquiry experience.

The origin of geometry was a turning point in the pre-history of informatics, literacy, and rational thought. Yet, this triumph of human intellect became ossified through historic layers of systematization, beginning with Euclid’s organization of the Elements of geometry. Often taught by memorization of procedures, theorems, and proofs, geometry in schooling rarely conveys its underlying intellectual excitement. The recent development of dynamic-geometry software offers an opportunity to translate the study of geometry into a contemporary vernacular. However, this involves transformations along multiple dimensions of the conceptual and practical context of learning.

Translating Euclid steps through the multiple challenges involved in redesigning geometry education to take advantage of computer support. Networked computers portend an interactive approach to exploring dynamic geometry as well as broadened prospects for collaboration. The proposed conception of geometry emphasizes the central role of the construction of dependencies as a design activity, integrating human creation and mathematical discovery to form a human-centered approach to mathematics.

This book chronicles an iterative effort to adapt technology, theory, pedagogy and practice to support this vision of collaborative dynamic geometry and to evolve the approach through on-going cycles of trial with students and refinement of resources. It thereby provides a case study of a design-based research effort in computer-supported collaborative learning from a human-centered informatics perspective.


Surface Computing and Collaborative Analysis Work

Stevenson Gossage, Chris Hack, Jeff Wilson, Judith Brown, Morgan & Claypool Publishers

27 ноября, 2021

Книги

55705715 [Stevenson Gossage, Chris Hack, Jeff Wilson, Judith Brown, Morgan & Claypool Publishers] Surface Computing and Collaborative Analysis Work

Описание книги:

Large surface computing devices (wall-mounted or tabletop) with touch interfaces and their application to collaborative data analysis, an increasingly important and prevalent activity, is the primary topic of this book. Our goals are to outline the fundamentals of surface computing (a still maturing technology), review relevant work on collaborative data analysis, describe frameworks for understanding collaborative processes, and provide a better understanding of the opportunities for research and development. We describe surfaces as display technologies with which people can interact directly, and emphasize how interaction design changes when designing for large surfaces. We review efforts to use large displays, surfaces or mixed display environments to enable collaborative analytic activity. Collaborative analysis is important in many domains, but to provide concrete examples and a specific focus, we frequently consider analysis work in the security domain, and in particular the challenges security personnel face in securing networks from attackers, and intelligence analysts encounter when analyzing intelligence data. Both of these activities are becoming increasingly collaborative endeavors, and there are huge opportunities for improving collaboration by leveraging surface computing. This work highlights for interaction designers and software developers the particular challenges and opportunities presented by interaction with surfaces. We have reviewed hundreds of recent research papers, and report on advancements in the fields of surface-enabled collaborative analytic work, interactive techniques for surface technologies, and useful theory that can provide direction to interaction design work. We also offer insight into issues that arise when developing applications for multi-touch surfaces derived from our own experiences creating collaborative applications. We present these insights at a level appropriate for all members of the software design and development team.

Table of Contents: List of Figures / Acknowledgments / Figure Credits / Purpose and Direction / Surface Technologies and Collaborative Analysis Systems / Interacting with Surface Technologies / Collaborative Work Enabled by Surfaces / The Theory and the Design of Surface Applications / The Development of Surface Applications / Concluding Comments / Bibliography / Authors' Biographies


How We Cope with Digital Technology

Phil Turner, Morgan & Claypool Publishers

27 ноября, 2021

Книги

55705651 [Phil Turner, Morgan & Claypool Publishers] How We Cope with Digital Technology

Описание книги:

Digital technology has become a defining characteristic of modern life. Almost everyone uses it, we all rely on it, and many of us own a multitude of devices. What is more, we all expect to be able to use these technologies «straight out the box.» This lecture discusses how we are able to do this without apparent problems.

We are able to use digital technology because we have learned to cope with it. «To cope» is used in philosophy to mean «absorbed engagement,» that is, we use our smart phones and tablet computers with little or no conscious effort. In human-computer interaction this kind of use is more often described as intuitive. While this, of course, is testament to improved design, our interest in this lecture is in the human side of these interactions. We cope with technology because we are familiar with it.

We define familiarity as the readiness to engage with technology which arises from being repeatedly exposed to it—often from birth. This exposure involves the frequent use of it and seeing people all around us using it every day. Digital technology has become as common a feature of our everyday lives as the motor car, TV, credit card, cutlery, or a dozen other things which we also use without conscious deliberation. We will argue that we cope with digital technology in the same way as we do these other technologies by means of this everyday familiarity. But this is only half of the story. We also regularly support or scaffold our use of technology. These scaffolding activities are described as «epistemic actions» which we adopt to make it easier for us to accomplish our goals. With digital technology these epistemic actions include appropriating it to more closer meet our needs.

In summary, coping is a situated, embodied, and distributed description of how we use digital technology.

Table of Contents: Introduction / Familiarity / Coping / Epistemic Scaffolding / Coping in Context / Bibliography / Author Biography


Performance Analysis and Tuning for General Purpose Graphics Processing Units (GPGPU)

Jee Choi, Hyesoon Kim, Richard Vuduc, Sara Baghsorkhi, Morgan & Claypool Publishers

27 ноября, 2021

Книги

55705603 [Jee Choi, Hyesoon Kim, Richard Vuduc, Sara Baghsorkhi, Morgan & Claypool Publishers] Performance Analysis and Tuning for General Purpose Graphics Processing Units (GPGPU)

Описание книги:

General-purpose graphics processing units (GPGPU) have emerged as an important class of shared memory parallel processing architectures, with widespread deployment in every computer class from high-end supercomputers to embedded mobile platforms. Relative to more traditional multicore systems of today, GPGPUs have distinctly higher degrees of hardware multithreading (hundreds of hardware thread contexts vs. tens), a return to wide vector units (several tens vs. 1-10), memory architectures that deliver higher peak memory bandwidth (hundreds of gigabytes per second vs. tens), and smaller caches/scratchpad memories (less than 1 megabyte vs. 1-10 megabytes).

In this book, we provide a high-level overview of current GPGPU architectures and programming models. We review the principles that are used in previous shared memory parallel platforms, focusing on recent results in both the theory and practice of parallel algorithms, and suggest a connection to GPGPU platforms. We aim to provide hints to architects about understanding algorithm aspect to GPGPU. We also provide detailed performance analysis and guide optimizations from high-level algorithms to low-level instruction level optimizations. As a case study, we use n-body particle simulations known as the fast multipole method (FMM) as an example. We also briefly survey the state-of-the-art in GPU performance analysis tools and techniques.

Table of Contents: GPU Design, Programming, and Trends / Performance Principles / From Principles to Practice: Analysis and Tuning / Using Detailed Performance Analysis to Guide Optimization


Shared-Memory Synchronization

Michael L. Scott, Morgan & Claypool Publishers

27 ноября, 2021

Книги

55705263 [Michael L. Scott, Morgan & Claypool Publishers] Shared Memory Synchronization

Описание книги:

From driving, flying, and swimming, to digging for unknown objects in space exploration, autonomous robots take on varied shapes and sizes. In part, autonomous robots are designed to perform tasks that are too dirty, dull, or dangerous for humans. With nontrivial autonomy and volition, they may soon claim their own place in human society. These robots will be our allies as we strive for understanding our natural and man-made environments and build positive synergies around us. Although we may never perfect replication of biological capabilities in robots, we must harness the inevitable emergence of robots that synchronizes with our own capacities to live, learn, and grow. This book is a snapshot of motivations and methodologies for our collective attempts to transform our lives and enable us to cohabit with robots that work with and for us. It reviews and guides the reader to seminal and continual developments that are the foundations for successful paradigms. It attempts to demystify the abilities and limitations of robots. It is a progress report on the continuing work that will fuel future endeavors.

Table of Contents: Part I: Preliminaries/Agency, Motion, and Anatomy/Behaviors / Architectures / Affect/Sensors / Manipulators/Part II: Mobility/Potential Fields/Roadmaps / Reactive Navigation / Multi-Robot Mapping: Brick and Mortar Strategy / Part III: State of the Art / Multi-Robotics Phenomena / Human-Robot Interaction / Fuzzy Control / Decision Theory and Game Theory / Part IV: On the Horizon / Applications: Macro and Micro Robots / References / Author Biography / Discussion


Spaces of Interaction, Places for Experience

David Benyon, Morgan & Claypool Publishers

27 ноября, 2021

Книги

55704691 [David Benyon, Morgan & Claypool Publishers] Spaces of Interaction, Places for Experience

Описание книги:

Spaces of Interaction, Places for Experience is a book about Human-Computer Interaction (HCI), interaction design (ID) and user experience (UX) in the age of ubiquitous computing. The book explores interaction and experience through the different spaces that contribute to interaction until it arrives at an understanding of the rich and complex places for experience that will be the focus of the next period for interaction design. The book begins by looking at the multilayered nature of interaction and UX—not just with new technologies, but with technologies that are embedded in the world. People inhabit a medium, or rather many media, which allow them to extend themselves, physically, mentally, and emotionally in many directions. The medium that people inhabit includes physical and semiotic material that combine to create user experiences. People feel more or less present in these media and more or less engaged with the content of the media.

From this understanding of people in media, the book explores some philosophical and practical issues about designing interactions. The book journeys through the design of physical space, digital space, information space, conceptual space and social space. It explores concepts of space and place, digital ecologies, information architecture, conceptual blending and technology spaces at work and in the home. It discusses navigation of spaces and how people explore and find their way through environments. Finally the book arrives at the concept of a blended space where the physical and digital are tightly interwoven and people experience the blended space as a whole. The design of blended spaces needs to be driven by an understanding of the correspondences between the physical and the digital, by an understanding of conceptual blending and by the desire to design at a human scale.

There is no doubt that HCI and ID are changing. The design of “microinteractions” remains important, but there is a bigger picture to consider. UX is spread across devices, over time and across physical spaces. The commingling of the physical and the digital in blended spaces leads to new social spaces and new conceptual spaces. UX concerns the navigation of these spaces as much as it concerns the design of buttons and screens for apps. By taking a spatial perspective on interaction, the book provides new insights into the evolving nature of interaction design.


An Anthropology of Services

Chuck Darrah, Jeanette Blomberg, Morgan & Claypool Publishers

27 ноября, 2021

Книги

55704679 [Chuck Darrah, Jeanette Blomberg, Morgan & Claypool Publishers] An Anthropology of Services

Описание книги:

This book explores the possibility for an anthropology of services and outlines a practice approach to designing services. The reader is taken on a journey that Blomberg and Darrah have been on for the better part of a decade from their respective positions helping to establish a services research group within a large global enterprise and an applied anthropology master's program at a Silicon Valley university. They delve into the world of services to understand both how services are being conceptualized today and the possible benefits that might result from taking an anthropological view on services and their design. The authors argue that the anthropological gaze can be useful precisely because it combines attention to details of everyday life with consideration of the larger milieu in which those details make sense. Furthermore, it asks us to reflect upon and assess our own perspectives on that which we hope to understand and change.

Central to their exploration is the question of how to conceptualize and engage with the world of services given their heterogeneity, the increasing global importance of the service economy, and the possibilities introduced for an engaged scholarship on service design. While discourse on services and service design can imply something distinctively new, the authors point to parallels with what is known about how humans have engaged with each other and the material world over millennia. Establishing the ubiquity of services as a starting point, the authors go on to consider the limits of design when the boundaries and connections between what can be designed and what can only be performed are complex and deeply mediated. In this regard the authors outline a practice approach to designing that acknowledges that designing involves participating in a social context, that design and use occur in concert, that people populate a world that has been largely built by and with others, and that formal models of services are impoverished representations of human performance.

An Anthropology of Services draws attention to the conceptual and methodological messiness of service worlds while providing the reader with strategies for intervening in these worlds for human betterment as complex and challenging as that may be.


Шаблоны документов для управления проектами

А. Н. Павлов, А. С. Кутузов, А. В. Шаврин, А. Н. Бондаренко

11 октября, 2021

Книги

6893834 [А. Н. Павлов, А. С. Кутузов, А. В. Шаврин, А. Н. Бондаренко] Шаблоны документов для управления проектами

Описание книги:

Книга представляет собой первый и пока единственный на русском языке сборник, позволяющий полностью обеспечить документные потребности компании в сфере проектного управления. Даны примеры заполнения шаблонов применительно к ряду типичных проектов. Состав и содержание предлагаемых документов полностью согласованы с PMBOK 5-й редакции – самой последней версией наиболее популярного в мире стандарта по управлению проектами. Сборник подготовлен группой руководителей и сотрудников PM Expert – одной из лидирующих российских консалтинговых компаний в сфере проектного менеджмента.

Для сотрудников проектных офисов, руководителей проектов, топ-менеджеров и руководителей функциональных подразделений компаний.

5-е издание, исправленное


По ту сторону проектов. Записки консультанта

В. В. Ильин

11 октября, 2021

Книги

6726459 [В. В. Ильин] По ту сторону проектов. Записки консультанта

Описание книги:

Известный консультант, автор ряда изданий по проектному управлению и менеджменту качества предлагает свою новую книгу, в которой на основе богатого личного опыта подробно описывает практическую сторону управления проектами и организации проектного офиса. Кроме того, автор представляет свой вариант взаимодействия процессов проектного управления (PMBOK и др.), процессов управления качеством (ISO 9000) и процессов управления целями (BSC, MBO).

Для руководителей проектов, топ-менеджеров компаний, а также для руководителей функциональных подразделений.


Проектное управление в сфере информационных технологий

Н. Л. Коровкина, Ю. В. Куприянов, В. И. Грекул

11 октября, 2021

Книги

6686940 [Н. Л. Коровкина, Ю. В. Куприянов, В. И. Грекул] Проектное управление в сфере информационных технологий

Описание книги:

Методики управления проектами являются в значительной степени универсальными. Однако область реализации проекта оказывает существенное влияние на организацию управления его исполнением. Особенно это характерно для такой специфической области, как информационные технологии и системы. Разнообразными и специфичными оказываются модели жизненного цикла и иерархические структуры ИТ-проектов, состав проектных команд, источники рисков и приемы их минимизации и пр.

В настоящей книге рассмотрены особенности применения стандартов и методик проектного управления для реализации ИТ-решений. Представленные процедуры управления созданием информационных технологий не ограничиваются рекомендациями какого-то одного стандарта управления проектами, а базируются на разнообразных современных апробированных методиках.


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